Privacy Policy

1. Introduction

ADCONTRACTIONS LTD ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website (adcontractionsltd.co.uk) or contact us regarding our construction, building, and renovation services in Exeter and surrounding areas.

We act as the data controller for the personal information processed under this policy in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Full name, telephone/mobile number, and email address.
• Project Details: Information you provide regarding your property, construction requirements, estimated budget, timeline, and site address.
• Enquiry Communications: Any messages, queries, or notes submitted through our website contact forms, quotation requests, or direct correspondence.
• Technical Data: Basic device information, browser type, operating system, and IP address collected automatically during website visits for security and server diagnostics.

3. How We Collect Information

We collect personal information directly from you when you:

• Complete a contact form or "Request a Quote" submission on our website.
• Contact us by telephone, email, or post.
• Request an on-site property consultation or project estimate.
• Interact with our website through standard browser communications.

4. How We Use Your Information

We use your personal information strictly for genuine business purposes, including:

• Responding to your project enquiries and requests for information.
• Preparing and delivering transparent construction quotations, proposals, and schedules of work.
• Arranging site visits and consultations at your Exeter or Devon property.
• Fulfilling agreed building, renovation, and maintenance contracts.
• Maintaining administrative and accounting records as required by UK law.
• Ensuring the security, performance, and integrity of our website.

5. Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases to process your information:

• Contractual Performance & Steps Prior to Contract: Processing necessary to provide you with quotations, schedule consultations, and carry out construction agreements.
• Legitimate Interests: Processing necessary to manage our business operations, respond effectively to client communications, and maintain website security.
• Legal Obligation: Processing required to comply with statutory accounting, tax, health and safety, and building regulations.
• Consent: Where you have explicitly opted into specific communications or optional cookie technologies.

6. Sharing Your Information

We respect your privacy and will never sell, rent, or trade your personal data to third parties for marketing purposes. We may share information only with:

• Vetted Subcontractors & Trade Partners: Specialist trades (e.g. registered electricians, plumbers, structural engineers) strictly where necessary to quote or carry out agreed work on your project.
• Professional Advisers: Accountants, legal advisers, and insurers assisting in our lawful business operations.
• Regulatory & Legal Authorities: Law enforcement or building control officers where required by UK statute or court order.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Contact form enquiries that do not lead to an active project are reviewed and safely deleted within a reasonable timeframe. Data relating to completed construction projects and financial transactions is retained for the statutory period required by UK tax and construction law (typically up to 6 or 7 years).

8. Data Security

We employ appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. These measures include encrypted communications (HTTPS/TLS), secure access credentials, and restricted staff permissions.

9. Your Data Protection Rights

Under UK data protection legislation, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete details.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no lawful reason for continued processing.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Object: Object to our processing of your information based on legitimate interests.

To exercise any of these rights, please contact us at info@adcontractionsltd.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

10. Cookies

Our website uses essential technical cookies that are strictly necessary for core functionality, page navigation, and secure form submissions. If analytics or performance cookies are implemented in the future to improve user experience, we will provide appropriate consent mechanisms and update this section accordingly. You can manage or block cookies through your individual browser settings.

11. Third-Party Services

Our website may occasionally link to external third-party resources (such as Google Maps or industry information). We do not control the privacy practices of external websites and encourage you to review their respective privacy policies before providing any personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us using the details below:

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Any modifications will be posted on this page with an updated revision date.